Care Credit: Do not use these people for anything. they are...
A Care Credit customer review by GetHuman user ~david from November 8th, 2017
Background on ~david's case
GetHuman: ~david - can you tell our other Care Credit customers when your case took place?
~david: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~david a list of common Care Credit problems)
~david: "Refund or Suspicious Charges" was why I was trying to call.
~david's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~david: Do not use these people for anything. they are completely horrible. i paid off my credit card with them and they still took out the automatic payment. when i called they said they couldnt deposit the money back in my account, that i would have to wait for a check in the mail. also they wont cancell the automatic payment. you have to create an account online and cancell it or you have to wait for a form in the mail, fill it out, and send it back to get it cancelled. also you need you account number to cancell it. i am in afghanistan and have no access to that but they wont give it to you over the phone. but dont get irratated because they wont hesitate to hang up on you, if you get an answer at all.
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~david: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~david: I'd give them a three out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~david: For that I would say four out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~david: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~david taken from his Care Credit customer service problem that occurred on November 4th, 2017.