Certegy: They stopped my check from being cashed, I...
A Certegy customer review by GetHuman user ~frustrated from November 19th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Certegy customers when your case took place?
~frustrated: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Certegy problems)
~frustrated: "Declined Payment" was why I was trying to call.
~frustrated's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: They stopped my check from being cashed, I have no history of bad checks, good credit score and there was plenty of money in the checking account. they can not give me any reason why and, the run around and time on the phone is just incredible. How can we get congress on them or the FBI to investigate them?? why do they need my social security number, my bank routing number and checking account?????
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
~frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a three out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
~frustrated: For that I would say two out of five.
GetHuman: And finally- any advice for other Certegy customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Certegy customer service problem that occurred on November 15th, 2017.