Chase Auto Finance: I moved to another state and can not register m...
A Chase Auto Finance customer review by GetHuman user ~Disgusted Vet from November 11th, 2017
Background on ~Disgusted Vet's case
GetHuman: ~Disgusted Vet - can you tell our other Chase Auto Finance customers when your case took place?
~Disgusted Vet: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted Vet a list of common Chase Auto Finance problems)
~Disgusted Vet: "Eligibility question" was why I was trying to call.
~Disgusted Vet's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted Vet: I moved to another state and can not register my car because Chase denies having the title. A representative said she would file a report for the research department to find out where my title is. I should hear from them in ** days???? I gave them the title number. I found out the call went to the Philippines. After trying numerous other numbers I either ended up back in PI or the number was not a working number. Is anybody at Chase, other than bank employees, an American?
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~Disgusted Vet: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted Vet: I'd give them a three out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~Disgusted Vet: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~Disgusted Vet: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted Vet taken from his Chase Auto Finance customer service problem that occurred on November 5th, 2017.