Chase Home Finance: I have had plenty of bad experiences with Chase...
A Chase Home Finance customer review by GetHuman user GetHuman-383405 from November 7th, 2017
Background on GetHuman-383405's case
GetHuman: GetHuman-383405 - can you tell our other Chase Home Finance customers when your case took place?
GetHuman-383405: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-383405 a list of common Chase Home Finance problems)
GetHuman-383405: "Request a loan" was why I was trying to call.
GetHuman-383405's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-383405: I have had plenty of bad experiences with Chase but was surprisingly pleased with the person who answered ***-***-****. She was professional, understood my problem, how it happended, & how to fix it. However it will take follow work so I see in a week. She was surprised that I was not a banker but she did her job (I think) and treated me with respect. Not the norm with Chase.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
GetHuman-383405: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-383405: I'd give them a five out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
GetHuman-383405: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
GetHuman-383405: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-383405 taken from his Chase Home Finance customer service problem that occurred on October 30th, 2017.