Chase Home Finance: The person in Argentina was unable to help me w...
A Chase Home Finance customer review by GetHuman user ~dilmom from October 30th, 2017
Background on ~dilmom's case
GetHuman: ~dilmom - can you tell our other Chase Home Finance customers when your case took place?
~dilmom: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~dilmom a list of common Chase Home Finance problems)
~dilmom: "Request a loan" was why I was trying to call.
~dilmom's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dilmom: The person in Argentina was unable to help me with the legal forms I needed to complete. Unable to transfer me to someone who could. Unable to give me a phone number of someone in US. Unable, unable, unable. Very polite but UNABLE. I will never, ever do business with Chase again, EVER. Americans provide the money and jobs go to other countries. ENOUGH
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~dilmom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dilmom: I'd give them a five out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~dilmom: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~dilmom: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dilmom taken from his Chase Home Finance customer service problem that occurred on October 27th, 2017.