Chase Home Finance: Their letters to my elderly mother were non spe...

A Chase Home Finance customer review by GetHuman user GetHuman-320287 from November 4th, 2017

Background on GetHuman-320287's case

GetHuman: GetHuman-320287 - can you tell our other Chase Home Finance customers when your case took place?
GetHuman-320287: Yeah. It was afternoon, on October 27th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman-320287: I used the 800-848-9136 number I found for on the GetHuman Chase Home Finance customer phone number page I was on: Chase Home Finance Customer Service Phone Number
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320287 a list of common Chase Home Finance problems)
GetHuman-320287: "Extension" was why I was trying to call.

GetHuman-320287's review of Chase Home Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320287: Their letters to my elderly mother were non specific requesting wind insurance verification. They did not notify us that I was not sending the information they wanted and instead assigned her an expensive insurance coverage policy when she did already have coverage. I faxed them the certificate that they were looking for but when I tried to confirm receipt, the customer service reps would not speak to me without my omther being present. They certainly know how to inconvience their customers and alienate their families and caregivers.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
GetHuman-320287: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320287: I'd give them a five out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
GetHuman-320287: For that I would say two out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
GetHuman-320287: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320287 taken from his Chase Home Finance customer service problem that occurred on October 27th, 2017.

Chase Home Finance

3.67 of 5 stars | 32 reviews

GetHuman-320287's Chase Home Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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