Chegg: Originally bought a subscription to cramster wh...

A Chegg customer review by GetHuman user ~Older student from November 11th, 2017

Background on ~Older student's case

GetHuman: ~Older student - can you tell our other Chegg customers when your case took place?
~Older student: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Chegg, and if so, how?
~Older student: I used the 855-477-0177 number I found for on the GetHuman Chegg customer phone number page I was on: Chegg Customer Service Phone Number
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Older student a list of common Chegg problems)
~Older student: "Cancel order" was why I was trying to call.

~Older student's review of Chegg customer service

GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Older student: Originally bought a subscription to cramster which was acquired by Chegg. Currently Chegg's IT dept is unable to post all the solutions to homework problems. Cramster never had this problem.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Older student: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Older student: I'd give them a one out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Older student: For that I would say two out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Older student: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Older student taken from his Chegg customer service problem that occurred on November 5th, 2017.

Chegg

2.71 of 5 stars | 94 reviews

~Older student's Chegg Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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