Chegg: This company steals money i was charged on my a...
A Chegg customer review by GetHuman user ~Bill Cronin from November 17th, 2017
Background on ~Bill Cronin's case
GetHuman: ~Bill Cronin - can you tell our other Chegg customers when your case took place?
~Bill Cronin: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Cronin a list of common Chegg problems)
~Bill Cronin: "Track order" was why I was trying to call.
~Bill Cronin's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Cronin: This company steals money i was charged on my account like the other person above but not twice * times and have been waiting over a month for a refund * different times this refund was possibly done they are theifs should be shut down and sued
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Bill Cronin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Cronin: I'd give them a two out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Bill Cronin: For that I would say three out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Bill Cronin: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Cronin taken from his Chegg customer service problem that occurred on November 11th, 2017.