Chevron: Today, *-**-****, I called both the...
A Chevron customer review by GetHuman user ~Ex-Loyal Chevron Cust & Stock from November 12th, 2017
Background on ~Ex-Loyal Chevron Cust & Stock 's case
GetHuman: ~Ex-Loyal Chevron Cust & Stock - can you tell our other Chevron customers when your case took place?
~Ex-Loyal Chevron Cust & Stock : Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Chevron, and if so, how?
GetHuman: And which of these common Chevron customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex-Loyal Chevron Cust & Stock a list of common Chevron problems)
~Ex-Loyal Chevron Cust & Stock : "None of those really matches why I wanted to call Chevron that day." was why I was trying to call.
~Ex-Loyal Chevron Cust & Stock 's review of Chevron customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex-Loyal Chevron Cust & Stock : Today, *-**-****, I called both the ***-***-**** and ***-***-**** numbers on *******, about **:**am pst. *Phone was answered with a snarling "Yeah?" by a nasty, snot-nosed sounding young male, who immediately Refused to transfer me to CFO Patricia Yarrington, Refused to give his name, Refused to tell me who could help me, and Refused to transfer me to anyone else in the Executive team, then he abruptly hung up on me, slamming the phone down!*Appalled by such behavior, I immediately called back, explained I am a long-term Chevron Stock account and Gas card holder and I had information that Ms. Y would like to receive. *He again gave me a series of No's and Rude replies, offered no help whatsoever, was completely lacking of any and all customer service skills, and hung up on me a *nd time. *This was now Rude beyond belief. It is obvious this child has no oversight or accountability, and does not fear for his job or about being reported to his superiors. Very, Very Unprofessional.**I l
GetHuman: Let's quantify your experience contacting Chevron. On a scale of 1 to 5, how easy is it go get help on a Chevron problem?
~Ex-Loyal Chevron Cust & Stock : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex-Loyal Chevron Cust & Stock : I'd give them a three out of five on communication.
GetHuman: And what about Chevron's ability to quickly and effectively address your problem?
~Ex-Loyal Chevron Cust & Stock : For that I would say five out of five.
GetHuman: And finally- any advice for other Chevron customers?
~Ex-Loyal Chevron Cust & Stock : Call them early in the day or late. Don't forget any personal or account information you might need for Chevron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex-Loyal Chevron Cust & Stock taken from his Chevron customer service problem that occurred on November 10th, 2017.