Choxi: I placed an order and a week later I get an ema...
A Choxi customer review by GetHuman user ~Dr.Android from November 25th, 2017
Background on ~Dr.Android's case
GetHuman: ~Dr.Android - can you tell our other Choxi customers when your case took place?
~Dr.Android: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr.Android a list of common Choxi problems)
~Dr.Android: "Cancel order" was why I was trying to call.
~Dr.Android's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr.Android: I placed an order and a week later I get an email with a tracking number stating it arrived at my location. The bad part was it was in another state like "NJ". Not sure who's fault that was USPS or Nomorerack. Long story short I have a new trk* and it's on rout now. So lets see if they are sticking to what there slogan is that they "value there customers and are important". Other than that the online service CS-Rep was helpful and the Number worked well for the CS-Rep I give there service a * overall Especially when spending Hundreds of dollars on there web site. "SCARY!!!"
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Dr.Android: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr.Android: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Dr.Android: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Dr.Android: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr.Android taken from his Choxi customer service problem that occurred on November 20th, 2017.