Choxi: I received earrings that do NOT look like a pic...
A Choxi customer review by GetHuman user ~Dissapponted Customer from November 19th, 2017
Background on ~Dissapponted Customer's case
GetHuman: ~Dissapponted Customer - can you tell our other Choxi customers when your case took place?
~Dissapponted Customer: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissapponted Customer a list of common Choxi problems)
~Dissapponted Customer: "Track order" was why I was trying to call.
~Dissapponted Customer's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissapponted Customer: I received earrings that do NOT look like a picture Nomorerack has on their site. Now I want to return them, but can not get a RMA number to send them back. I have sent * E-mails already and just receive the E-mail every time that they received it, but no RMA number I need. Nobody answers their customer care telephone number and when I leave my number, nobody calls me.*Really BAD Customer service and products are ****!!!! *This is the last time I ordered anything from this company!
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Dissapponted Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissapponted Customer: I'd give them a two out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Dissapponted Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Dissapponted Customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissapponted Customer taken from his Choxi customer service problem that occurred on November 17th, 2017.