Citizens Bank: OK ..... NOW I'M LIVID!! *I tested this institu...
A Citizens Bank customer review by GetHuman user GetHuman-328828 from October 28th, 2017
Background on GetHuman-328828's case
GetHuman: GetHuman-328828 - can you tell our other Citizens Bank customers when your case took place?
GetHuman-328828: Yup. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Citizens Bank, and if so, how?
GetHuman: And which of these common Citizens Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-328828 a list of common Citizens Bank problems)
GetHuman-328828: "Complaint" was why I was trying to call.
GetHuman-328828's review of Citizens Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citizens Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-328828: OK ..... NOW I'M LIVID!! *I tested this institution and let me tell you all what they did!!!! *For two days now I have not touched my account at all. I had nothing going in or out. I took all of money out except for $**.**. It had been there a few nights and it stayed the same. So my husband and I decided to use that account and order pizza. The pizza cost $**.**. I went on line and that fast they took the money out. Now it left it with a balance of $*.**. OK now my husband got paid today ******** NOW... we already paid for the pizza last night. I saw my money actually leave to be $*.** left. So my husband got paid and there was money missing from it so I of course was like "WTF!!" So I did a little math and guess what????????? They double charged us and here's another thing. It's not even on the fricken screen!! How much you wanna bet now they are going to try and hit us with ANOTHER insufficient fund!! They are without a doubt the crookiest bank I have EVER seen in my life. Now I f
GetHuman: Let's quantify your experience contacting Citizens Bank. On a scale of 1 to 5, how easy is it go get help on a Citizens Bank problem?
GetHuman-328828: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-328828: I'd give them a four out of five on communication.
GetHuman: And what about Citizens Bank's ability to quickly and effectively address your problem?
GetHuman-328828: For that I would say five out of five.
GetHuman: And finally- any advice for other Citizens Bank customers?
GetHuman-328828: Call them early in the day or late. Don't forget any personal or account information you might need for Citizens Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-328828 taken from his Citizens Bank customer service problem that occurred on October 22nd, 2017.