Classmates.com: The rep was most courteous* however, they could...
A Classmates.com customer review by GetHuman user ~Sally Starr from November 16th, 2017
Background on ~Sally Starr's case
GetHuman: ~Sally Starr - can you tell our other Classmates.com customers when your case took place?
~Sally Starr: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sally Starr a list of common Classmates.com problems)
~Sally Starr: "Complaint" was why I was trying to call.
~Sally Starr's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sally Starr: The rep was most courteous* however, they couldn't find my account at first...that was my only complaint. It was quick and very painless.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~Sally Starr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sally Starr: I'd give them a two out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~Sally Starr: For that I would say one out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~Sally Starr: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sally Starr taken from his Classmates.com customer service problem that occurred on November 10th, 2017.