Clear: Originally I wanted to change service. Never c...
A Clear customer review by GetHuman user ~bear2423 from November 7th, 2017
Background on ~bear2423's case
GetHuman: ~bear2423 - can you tell our other Clear customers when your case took place?
~bear2423: Yup. It was evening, on October 30th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~bear2423 a list of common Clear problems)
~bear2423: "Setup service" was why I was trying to call.
~bear2423's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bear2423: Originally I wanted to change service. Never could locate someone who could help. They told me they would try, and then put me on hold for a half hour. I got so mad I started trying to cancel my service. After a month I still have not been successful. They make it IMPOSSIBLE to cancel their service. You are always talking to a person who cannot help you accomplish what you want, but is willing to have you call another number to start all over with someone else who cannot help you either. I also went to their store where I purchased the equipment, and was told they could only sell, not give customer service or accept equipment returns. No one in this company can help you!!!!
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~bear2423: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bear2423: I'd give them a four out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~bear2423: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
~bear2423: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bear2423 taken from his Clear customer service problem that occurred on October 30th, 2017.