ComEd: women told me payment plan would continue to ne...
A ComEd customer review by GetHuman user ~pissed off from November 5th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other ComEd customers when your case took place?
~pissed off: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common ComEd problems)
~pissed off: "Cancel service" was why I was trying to call.
~pissed off's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: women told me payment plan would continue to new place with no deposit...I asked * times if she was sure..told me absolutely...get to new place-deposit...they tell me sorry you were misinformed-they record calls but cannot get through to manager--they **** but they are a monopoly and they know what they are doing---
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~pissed off: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a five out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~pissed off: For that I would say three out of five.
GetHuman: And finally- any advice for other ComEd customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his ComEd customer service problem that occurred on October 29th, 2017.