COMCAST ACTUALLY FREFUSED TO CHANGE THE PACKAGE...
A Comcast customer review by GetHuman user ~furious widow from November 20th, 2017
Background on ~furious widow's case
GetHuman: ~furious widow - can you tell our other Comcast customers when your case took place?
~furious widow: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~furious widow a list of common Comcast problems)
~furious widow: "Cancel service" was why I was trying to call.
~furious widow's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~furious widow: COMCAST ACTUALLY FREFUSED TO CHANGE THE PACKAGE FOR WHICH IM PAYING BECAUSE MY NAME IS NOT THE AUTHORIZED NAME ON THE ACCOUNT. MY HUSBAND PASSED AWAY TRAGICALLY AND SUDDENLY, BUT COMCAST WONT HELP ME BECAUSE ITS HIS NAME ON THE ACCOUNT AND NOT MINE. DEAN ****** AMONG OTHERS IS THE CUSTOMER SERVICE PERSON WHO WASTED MY TIME AND OFFENDED ME BEYOND BELIEF
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~furious widow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~furious widow: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~furious widow: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~furious widow: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~furious widow taken from his Comcast customer service problem that occurred on November 10th, 2017.