Comcast: Currently VERY frustrated...no help except to k...
A Comcast customer review by GetHuman user ~Frustrated viewer from November 17th, 2017
Background on ~Frustrated viewer's case
GetHuman: ~Frustrated viewer - can you tell our other Comcast customers when your case took place?
~Frustrated viewer: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated viewer a list of common Comcast problems)
~Frustrated viewer: "Technical support" was why I was trying to call.
~Frustrated viewer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated viewer: Currently VERY frustrated...no help except to keep telling me to buy tech support service contract FOR $* A MONTH! This is NOT getting my cable box to work!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Frustrated viewer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated viewer: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Frustrated viewer: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Frustrated viewer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated viewer taken from his Comcast customer service problem that occurred on November 16th, 2017.