Comcast: For *rd time in * days, TV had blank black scre...
A Comcast customer review by GetHuman user ~Whispering Sands from November 18th, 2017
Background on ~Whispering Sands's case
GetHuman: ~Whispering Sands - can you tell our other Comcast customers when your case took place?
~Whispering Sands: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Whispering Sands a list of common Comcast problems)
~Whispering Sands: "Account access" was why I was trying to call.
~Whispering Sands's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Whispering Sands: For *rd time in * days, TV had blank black screen. Endless robot tree. Supposedly sent message to our box after up to * hour wait. Worked last night. Tonight, exactly same problem - re-boot never worked. LOUSY SERVICE!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Whispering Sands: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Whispering Sands: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Whispering Sands: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Whispering Sands: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Whispering Sands taken from his Comcast customer service problem that occurred on November 17th, 2017.