Comcast: I am a new customer and thought I could use DVR...
A Comcast customer review by GetHuman user ~fedup from November 20th, 2017
Background on ~fedup's case
GetHuman: ~fedup - can you tell our other Comcast customers when your case took place?
~fedup: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~fedup a list of common Comcast problems)
~fedup: "Cancel service" was why I was trying to call.
~fedup's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedup: I am a new customer and thought I could use DVR manager. I went on chat and was sent to numerous representatives trying to solve problem. After * and *** hours online was told my plan would not support DVR manager. After wasting whole Saturday afternoon I complained that they didn't relay info to me at beginning! Was contacted by representative and promised free upgrade to compensate...just another run around as more time wasted and nothing resulting. Am sending all text, email to main office and then quitting service as soon as have replacement arranged. Life is too short to deal with this kind of treatment...will try someone else.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~fedup: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedup: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~fedup: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~fedup: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedup taken from his Comcast customer service problem that occurred on November 10th, 2017.