Comcast: I have a business with * lines they disconnect...
A Comcast customer review by GetHuman user ~jay from November 21st, 2017
Background on ~jay's case
GetHuman: ~jay - can you tell our other Comcast customers when your case took place?
~jay: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~jay a list of common Comcast problems)
~jay: "Setup service" was why I was trying to call.
~jay's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jay: I have a business with * lines they disconnect my phone for a small balance I paid it in full **** ***** then I need my services back but they want want to sign a contract so they email me the information but the nane of business was wrong I called them baxk to correct it they said I owe abalance.the they send different contract with wrong information and different amount I tried to explain to them but they where soo rude lacking experience etc.i wish I have some one else to talk to.until niw my phones are off I have loost thousands of dollars in business I advised evey body to be careful who you dealing with Im paying hearty price because people like this don't want to do their job
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~jay: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jay: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~jay: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~jay: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jay taken from his Comcast customer service problem that occurred on November 18th, 2017.