Comcast: I have been trying to discontinue my TV service...
A Comcast customer review by GetHuman user ~disappointed customer from November 19th, 2017
Background on ~disappointed customer's case
GetHuman: ~disappointed customer - can you tell our other Comcast customers when your case took place?
~disappointed customer: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed customer a list of common Comcast problems)
~disappointed customer: "Setup service" was why I was trying to call.
~disappointed customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed customer: I have been trying to discontinue my TV services for weeks after holding for ** to ** minutes and getting the run around I get disconnected. I strongly dislike Comcast customer service please do not allow them to have all of your services....that will be the worst mistake ever!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~disappointed customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed customer: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~disappointed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed customer taken from his Comcast customer service problem that occurred on November 10th, 2017.