Comcast: I spoke with a lady named Cindy. She was Wonder...
A Comcast customer review by GetHuman user ~Fabric Butcher from November 18th, 2017
Background on ~Fabric Butcher's case
GetHuman: ~Fabric Butcher - can you tell our other Comcast customers when your case took place?
~Fabric Butcher: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Fabric Butcher a list of common Comcast problems)
~Fabric Butcher: "Technical support" was why I was trying to call.
~Fabric Butcher's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fabric Butcher: I spoke with a lady named Cindy. She was Wonderful. She was easy to chat with (I am a Talker) and helped me pick a package*bundle that will keep my husband happy.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Fabric Butcher: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fabric Butcher: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Fabric Butcher: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Fabric Butcher: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fabric Butcher taken from his Comcast customer service problem that occurred on November 14th, 2017.