Comcast: I try to find out the reason our cable, telepho...
A Comcast customer review by GetHuman user ~Frustrated by weeks of intermi from November 18th, 2017
Background on ~Frustrated by weeks of intermi's case
GetHuman: ~Frustrated by weeks of intermi - can you tell our other Comcast customers when your case took place?
~Frustrated by weeks of intermi: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated by weeks of intermi a list of common Comcast problems)
~Frustrated by weeks of intermi: "Service problem" was why I was trying to call.
~Frustrated by weeks of intermi's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated by weeks of intermi: I try to find out the reason our cable, telephone, and Internet have been off almost every weekday for the last two weeks, and I am told -- repeatedly -- there is an outage in your area. Well, duh! That is why I called. WHY is there an outage? Are they doing repair work? Replacing lines? Is is going to continue tomorrow? The next day, so that I can make plans to run my business? Response - there is an outage in your area today. Zero help. Horrible service. They do not listen to your questions. They zone in on telling you to reset your modem or something irrelevant. Ridiculous!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Frustrated by weeks of intermi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated by weeks of intermi: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Frustrated by weeks of intermi: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Frustrated by weeks of intermi: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated by weeks of intermi taken from his Comcast customer service problem that occurred on November 17th, 2017.