Comcast: I've tried this number four times. Each time, I...
A Comcast customer review by GetHuman user ~Seeking a Comcast Account from November 18th, 2017
Background on ~Seeking a Comcast Account's case
GetHuman: ~Seeking a Comcast Account - can you tell our other Comcast customers when your case took place?
~Seeking a Comcast Account: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Seeking a Comcast Account a list of common Comcast problems)
~Seeking a Comcast Account: "Complaint" was why I was trying to call.
~Seeking a Comcast Account's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Seeking a Comcast Account: I've tried this number four times. Each time, I got different people who answered, but all of whom have issues that should keep them out of the business of customer service. Those issues include inability to communicate in a clear manner, becoming agrumentative when being asked basic questions, and even one guy who sounded like he was high on something. Comcast should drop this "service" and hire competent phone people.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Seeking a Comcast Account: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Seeking a Comcast Account: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Seeking a Comcast Account: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Seeking a Comcast Account: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Seeking a Comcast Account taken from his Comcast customer service problem that occurred on November 12th, 2017.