Comcast: I was charged a security deposit and promised i...
A Comcast customer review by GetHuman user ~angry sub from November 27th, 2017
Background on ~angry sub's case
GetHuman: ~angry sub - can you tell our other Comcast customers when your case took place?
~angry sub: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~angry sub a list of common Comcast problems)
~angry sub: "Pay bill" was why I was trying to call.
~angry sub's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry sub: I was charged a security deposit and promised it would be returned after *mos of paying my bill on time. I paid my bill on time,now I'm getting the run around trying to talk to a person to get the deposit back
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~angry sub: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry sub: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~angry sub: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~angry sub: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry sub taken from his Comcast customer service problem that occurred on November 19th, 2017.