Comcast: I was connected almost immediately. The best p...
A Comcast customer review by GetHuman user ~Susan Zorn from November 21st, 2017
Background on ~Susan Zorn's case
GetHuman: ~Susan Zorn - can you tell our other Comcast customers when your case took place?
~Susan Zorn: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Zorn a list of common Comcast problems)
~Susan Zorn: "Change plan" was why I was trying to call.
~Susan Zorn's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Zorn: I was connected almost immediately. The best part is that I didn't have to deal with Automated Amanda for too very long. It was almost like going back in time (my time) when a real person would answered the phone. PS Barbara was very friendly and very helpful. She answered all of my questions. The problem was solved in seconds.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Susan Zorn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Zorn: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Susan Zorn: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Susan Zorn: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Zorn taken from his Comcast customer service problem that occurred on November 12th, 2017.