Comcast: I was offered a bundled service triple play and...
A Comcast customer review by GetHuman user ~Satishrp from November 20th, 2017
Background on ~Satishrp's case
GetHuman: ~Satishrp - can you tell our other Comcast customers when your case took place?
~Satishrp: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Satishrp a list of common Comcast problems)
~Satishrp: "Equipment Trouble" was why I was trying to call.
~Satishrp's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Satishrp: I was offered a bundled service triple play and was told that it will be easy and can keep my phone number. It's been over two three weeks and my phone is still not working. I have called many times and every time took an hour before I got someone to respond. They had me record porting of my phone line to Comcast several times and still not ported. I want everyone to know never ever switch to Comcast no Metternich what they offer on the phone. Their customer service is a joke and I can't believe what I have to go through to get my phone working. Horrible company to do business. I would not recommend anyone to Comcast. There are better service available. If there is negative number for rating I would definitely give them.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Satishrp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Satishrp: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Satishrp: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Satishrp: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Satishrp taken from his Comcast customer service problem that occurred on November 14th, 2017.