Comcast: Initially when we ordered service we were given...
A Comcast customer review by GetHuman user ~bettye2222 from November 18th, 2017
Background on ~bettye2222's case
GetHuman: ~bettye2222 - can you tell our other Comcast customers when your case took place?
~bettye2222: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~bettye2222 a list of common Comcast problems)
~bettye2222: "Billing" was why I was trying to call.
~bettye2222's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bettye2222: Initially when we ordered service we were given an appointment. No one showed up. Called and was told that I was wrong, I had the wrong date. Waited for the next appointment and the same thing happened. When I called this time I was told I could just pick up an internet modum and at least get internet and phone and wait for cable. Went to the store and was told that I could not do that. I would need to take modum and the cable box to do a self install. What made it bad was when I asked for a supervisor who informed me that I must have misunderstood what I was told. Nothing like being call a liar or an idiot. Have had service three weeks and cable is out. Tech was to be here today, didn't show. Called and was told that I must have not understood what customer service told me. These are the worst people to deal with and have the worst service I have ever experienced with cable. Wish we could get anything else in Bellingham WA. I'd like to get ride of this company!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~bettye2222: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bettye2222: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~bettye2222: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~bettye2222: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bettye2222 taken from his Comcast customer service problem that occurred on November 9th, 2017.