Comcast: Never got to a live person, recording just told...
A Comcast customer review by GetHuman user ~anonymous 888888888888 from November 17th, 2017
Background on ~anonymous 888888888888's case
GetHuman: ~anonymous 888888888888 - can you tell our other Comcast customers when your case took place?
~anonymous 888888888888: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous 888888888888 a list of common Comcast problems)
~anonymous 888888888888: "Service Outage" was why I was trying to call.
~anonymous 888888888888's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous 888888888888: Never got to a live person, recording just told me the service in my area was out...then hung up. Comcast has terrible customer service.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~anonymous 888888888888: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous 888888888888: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~anonymous 888888888888: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~anonymous 888888888888: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous 888888888888 taken from his Comcast customer service problem that occurred on November 16th, 2017.