Comcast: Terrible! My phone doesnt work. I called by my...
A Comcast customer review by GetHuman user ~Jeff Altgilbers from November 18th, 2017
Background on ~Jeff Altgilbers's case
GetHuman: ~Jeff Altgilbers - can you tell our other Comcast customers when your case took place?
~Jeff Altgilbers: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff Altgilbers a list of common Comcast problems)
~Jeff Altgilbers: "Equipment Trouble" was why I was trying to call.
~Jeff Altgilbers's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff Altgilbers: Terrible! My phone doesnt work. I called by my cell phone and was onhold for ** minutes than I tried this online feature.. just got a busy signal. Jeff
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Jeff Altgilbers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff Altgilbers: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Jeff Altgilbers: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Jeff Altgilbers: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff Altgilbers taken from his Comcast customer service problem that occurred on November 10th, 2017.