Comcast: The Customer service reps in the Philippines ha...
A Comcast customer review by GetHuman user GetHuman-304836 from November 20th, 2017
Background on GetHuman-304836's case
GetHuman: GetHuman-304836 - can you tell our other Comcast customers when your case took place?
GetHuman-304836: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304836 a list of common Comcast problems)
GetHuman-304836: "Cancel Service" was why I was trying to call.
GetHuman-304836's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304836: The Customer service reps in the Philippines have no idea of how to help. I have a problem since Nov **** with all * services Comcast provides. I've been on the phone any where from ** min to * *** hours. After several tech at my home for * *** months they said my signal was week at my house. A new line was installed from the street to my home and my signal is still weak. I change from Verizon to Comcast for the New X * platform and it is the worst nightmare. I will give one more chance before I tell them to remove their equipment .*Guess what I am watching the end of the Beatles special now and. My cable box starting to reboot. I now missed the end with Paul Mc Carthy. *THANKS COMCAST
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-304836: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304836: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-304836: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-304836: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304836 taken from his Comcast customer service problem that occurred on November 10th, 2017.