Comcast: The phone number worked differently than listed...
A Comcast customer review by GetHuman user ~Cant stand it no more from November 19th, 2017
Background on ~Cant stand it no more's case
GetHuman: ~Cant stand it no more - can you tell our other Comcast customers when your case took place?
~Cant stand it no more: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Cant stand it no more a list of common Comcast problems)
~Cant stand it no more: "Billing" was why I was trying to call.
~Cant stand it no more's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cant stand it no more: The phone number worked differently than listed* sent me to attempts at automated repair* finally pressed zero's until got a human. Had to repeat info multiple times to this guy. Finally, he said he would reset my modem and I needed to unplug it first. Since I was calling on magic jack I told him I would lose the call and he said he would call me back but didn't. So, I called back to get a supervisor.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Cant stand it no more: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cant stand it no more: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Cant stand it no more: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Cant stand it no more: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cant stand it no more taken from his Comcast customer service problem that occurred on November 11th, 2017.