Comcast: The worst by far of any customer service I've e...
A Comcast customer review by GetHuman user ~turtle box12 from November 18th, 2017
Background on ~turtle box12's case
GetHuman: ~turtle box12 - can you tell our other Comcast customers when your case took place?
~turtle box12: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~turtle box12 a list of common Comcast problems)
~turtle box12: "Streaming or Download Trouble" was why I was trying to call.
~turtle box12's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~turtle box12: The worst by far of any customer service I've ever had in my life. Not that they were mean just not helpful at all absolutely nothing got resolved just got the run around and wasted my time.**-* tech support is a joke they'll never answer the phone,excuse, high call volume. Worst ever I'm looking elsewhere I'm done with their crappy service.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~turtle box12: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~turtle box12: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~turtle box12: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~turtle box12: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~turtle box12 taken from his Comcast customer service problem that occurred on November 14th, 2017.