Comcast: This Comoany is a MONOPOLY, and that should no...
A Comcast customer review by GetHuman user ~gomomma from November 18th, 2017
Background on ~gomomma's case
GetHuman: ~gomomma - can you tell our other Comcast customers when your case took place?
~gomomma: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~gomomma a list of common Comcast problems)
~gomomma: "Equipment Trouble" was why I was trying to call.
~gomomma's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gomomma: This Comoany is a MONOPOLY, and that should not be allowed in this country, I can't believe, how many LIES, IVE BEEN TOLD, HOW MANY TIMES A TECH WAS SUPPOSE TO COME TO MY HOME AND HASNT, HOW MAMT TIMES IVE WITHELD PAYMENT DUE TO HORRIBLE NO SHOWS TO FIX THE PROBLEM ONLY TO BE TOLD, IHAVE TO PAY MY BILL BEFORE THEY WILL EVEN TALK TO ME AGAIN, EVEN THOUGH MY BILL WAS NOT PAST DUE AT ALL WHEN I CALLED FOR A TECH.. I AM GOING TO TELL EVERYONE I KNOW, TO TELL EVERYONE THEY KNOW TO DROP THIS COMPANY, BECAUSE THEY DO NOT CARE ABOUT CUSTONER SATISFACTION, THEY ONLY CARE ABOUT THE ALMIGHTY BUCK... GOOD BYE THIEVES... I CAN DO WITHOUT YOUR ********, IM GOING TO A DISH, NEVER EVER WILL I EVEN THINK ABOUT COMCAST...HOPE EVERYONE CANCELLS THIER SERVISES AND BANKRUPTS THIS MONOPLY OF A COMPANY..
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~gomomma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gomomma: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~gomomma: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~gomomma: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gomomma taken from his Comcast customer service problem that occurred on November 10th, 2017.