Comcast: We have been with this company for many years...
A Comcast customer review by GetHuman user ~Mr. Dennis Dickson from November 20th, 2017
Background on ~Mr. Dennis Dickson's case
GetHuman: ~Mr. Dennis Dickson - can you tell our other Comcast customers when your case took place?
~Mr. Dennis Dickson: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Dennis Dickson a list of common Comcast problems)
~Mr. Dennis Dickson: "Billing" was why I was trying to call.
~Mr. Dennis Dickson's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Dennis Dickson: We have been with this company for many years, but tomorrow I plan to change to another company. I just finished a call to simply change my homepage from MSN to Xfinity. It was easy for them to help me * *** years ago after having a virus removed at the computer store. I just went through another virus deletion and wanted the same help. First of all, I couldn't understand the person because of such poor English and diction. I then asked for a technical person to help with a very minor problem. He told me that it was a manufacturing problem with the company who made the computer. I finally told him that I was going to cancel my business after all these years and his response was, "if that's what you want to do, then just do it." His name is Alex and his employee * is *****. he just lost my business for Comcast, but I doubt that they care if they hired someone like him in the first place. I know a lot of people who will also cancel because of what I tell them about how I was treated as a
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Mr. Dennis Dickson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Dennis Dickson: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Mr. Dennis Dickson: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Mr. Dennis Dickson: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Dennis Dickson taken from his Comcast customer service problem that occurred on November 18th, 2017.