comcast customer service is horrible. They are...
A Comcast customer review by GetHuman user ~unhappy from November 21st, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Comcast customers when your case took place?
~unhappy: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Comcast problems)
~unhappy: "Billing" was why I was trying to call.
~unhappy's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: comcast customer service is horrible. They are the only service in my area, and they obviously know that because they refuse to compensate the inconvenience they caused my family.They sent a tech to my home whom did not know how to install my internet and telephone service he was at my home * hours and did nothing but come in and out and sit in his truck must of the time, not communicating with me at all . I had to go to truck to ask what was going on. I finally after * hours asked him to leave. When I complained to them, there answer to me was some tech are more tech savy than others. IF I HAD A CHOICE IT WOULD NOT BE COCAST
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Comcast customer service problem that occurred on November 11th, 2017.