Comcast: signed up for service installer said under grou...
A Comcast customer review by GetHuman user ~Truthful man from November 22nd, 2017
Background on ~Truthful man's case
GetHuman: ~Truthful man - can you tell our other Comcast customers when your case took place?
~Truthful man: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Truthful man a list of common Comcast problems)
~Truthful man: "Billing" was why I was trying to call.
~Truthful man's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Truthful man: signed up for service installer said under ground cables no good couldn't install and they would have to dig up street for my home,my neighbor has same service from same box.. I canceled install requested my $*** depoist back a month ago and still haven't received it and was told by * different customer service worker when Iwould get itand itwas all untruths. This company isnot on the up and up and they hirepeople who will lie to you just to get you off the phone. people beware comcast is a bunch of *******....
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Truthful man: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Truthful man: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Truthful man: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Truthful man: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Truthful man taken from his Comcast customer service problem that occurred on November 14th, 2017.