Computershare: To get to speak to a human being is a miracle...
A Computershare customer review by GetHuman user ~Philip from November 8th, 2017
Background on ~Philip 's case
GetHuman: ~Philip - can you tell our other Computershare customers when your case took place?
~Philip : Sure. It was morning, on November 3rd.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~Philip a list of common Computershare problems)
~Philip : "Stock Redemption" was why I was trying to call.
~Philip 's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Philip : To get to speak to a human being is a miracle. All I wanted to do was change currency that dividend cheques were issued in. They can't do it . So I have * cheques that I can't cash without severe penalty to me because they issued in Sterling instead of Euro and won't reissue in Euro or convert to stock. Computershare what a misnomer of a name.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~Philip : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Philip : I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~Philip : For that I would say two out of five.
GetHuman: And finally- any advice for other Computershare customers?
~Philip : Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Philip taken from his Computershare customer service problem that occurred on November 3rd, 2017.