Concentra: First visit could not get seen by Dr b*c it was...
A Concentra customer review by GetHuman user ~Mimi from November 25th, 2017
Background on ~Mimi's case
GetHuman: ~Mimi - can you tell our other Concentra customers when your case took place?
~Mimi: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Concentra, and if so, how?
GetHuman: And which of these common Concentra customer issues best describes the reason you wanted to talk to them?
(Shows ~Mimi a list of common Concentra problems)
~Mimi: "Setup service" was why I was trying to call.
~Mimi's review of Concentra customer service
GetHuman: So how would you sum up your experience for GetHuman's Concentra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mimi: First visit could not get seen by Dr b*c it was "too late". They closed at *pm, and it was *. *nd visit, holiday hours, closed early. *rd visit, came at *:**pm. Again, too late, was told I must be there before *, but Dr is out to lunch typically between ** to *, and you cannot make an appointment either. Same receptionist each time. She was not in the least empathetic to the situation. I would not return, unless forced to do so.
GetHuman: Let's quantify your experience contacting Concentra. On a scale of 1 to 5, how easy is it go get help on a Concentra problem?
~Mimi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mimi: I'd give them a one out of five on communication.
GetHuman: And what about Concentra's ability to quickly and effectively address your problem?
~Mimi: For that I would say three out of five.
GetHuman: And finally- any advice for other Concentra customers?
~Mimi: Call them early in the day or late. Don't forget any personal or account information you might need for Concentra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mimi taken from his Concentra customer service problem that occurred on November 17th, 2017.