Consumer Cellular: Services offered are only based for older custo...
A Consumer Cellular customer review by GetHuman user GetHuman-170105 from November 17th, 2017
Background on GetHuman-170105's case
GetHuman: GetHuman-170105 - can you tell our other Consumer Cellular customers when your case took place?
GetHuman-170105: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Consumer Cellular, and if so, how?
GetHuman: And which of these common Consumer Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170105 a list of common Consumer Cellular problems)
GetHuman-170105: "Service problem" was why I was trying to call.
GetHuman-170105's review of Consumer Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170105: Services offered are only based for older customers. They don't show any dated plans above the "Connect! Max*$**.***month ***** MB****** messages" plan. I use a "gb" plan and I don't see any roll over minute plans??? (For talk) customer service is aimed for ***. I have an AARP card through family and thought I could get a great deal but after adding there "best data and decent minute plan" I was up to **.** a month with only **** mb of data. I need at least *Gb, suggestions welcome. Anyone know how the service is???? I'm in the boonies in Massachusetts and have no signal in my house with AT&T fighting for a free hotspot or I'm leaving them. HELP!!!!
GetHuman: Let's quantify your experience contacting Consumer Cellular. On a scale of 1 to 5, how easy is it go get help on a Consumer Cellular problem?
GetHuman-170105: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170105: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Cellular's ability to quickly and effectively address your problem?
GetHuman-170105: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Cellular customers?
GetHuman-170105: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170105 taken from his Consumer Cellular customer service problem that occurred on November 7th, 2017.