Consumer Reports: I waited less than ** sec. before the phone was...
A Consumer Reports customer review by GetHuman user ~Cira Paulson from November 21st, 2017
Background on ~Cira Paulson's case
GetHuman: ~Cira Paulson - can you tell our other Consumer Reports customers when your case took place?
~Cira Paulson: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~Cira Paulson a list of common Consumer Reports problems)
~Cira Paulson: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~Cira Paulson's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cira Paulson: I waited less than ** sec. before the phone was answered, then a young man helped me to resolve the issue to MY satisfaction, all this in less than * *** minutes.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~Cira Paulson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cira Paulson: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~Cira Paulson: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~Cira Paulson: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cira Paulson taken from his Consumer Reports customer service problem that occurred on November 16th, 2017.