Cox Communications - Arizona: *st one sent me to a wrong site. *nd x told me...

A Cox Communications - Arizona customer review by GetHuman user ~regretful switcher from October 31st, 2017

Background on ~regretful switcher's case

GetHuman: ~regretful switcher - can you tell our other Cox Communications - Arizona customers when your case took place?
~regretful switcher: Sure. It was morning, on October 29th.
GetHuman: Did you reach out to Cox Communications - Arizona, and if so, how?
~regretful switcher: I used the 866-867-2629 number I found for on the GetHuman Cox Communications - Arizona customer phone number page I was on: Cox Communications - Arizona Customer Service Phone Number
GetHuman: And which of these common Cox Communications - Arizona customer issues best describes the reason you wanted to talk to them?
(Shows ~regretful switcher a list of common Cox Communications - Arizona problems)
~regretful switcher: "Change plan" was why I was trying to call.

~regretful switcher's review of Cox Communications - Arizona customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Arizona customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~regretful switcher: *st one sent me to a wrong site. *nd x told me to delete much important info and reboot (he hung up). It will take me * hrs to put all that back in... and it didn't work. *rd told me 'we don't do that' when I called about a nonfuncional button on the COX email. So, we cannot do what we were promised when we signed on. Be very wary if they tell you that you can get email from other accounts, import or store large amounts.
GetHuman: Let's quantify your experience contacting Cox Communications - Arizona. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Arizona problem?
~regretful switcher: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~regretful switcher: I'd give them a four out of five on communication.
GetHuman: And what about Cox Communications - Arizona's ability to quickly and effectively address your problem?
~regretful switcher: For that I would say five out of five.
GetHuman: And finally- any advice for other Cox Communications - Arizona customers?
~regretful switcher: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Arizona to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~regretful switcher taken from his Cox Communications - Arizona customer service problem that occurred on October 29th, 2017.

Cox Communications - Arizona

5.00 of 5 stars | 25 reviews

~regretful switcher's Cox Communications - Arizona Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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