Credit One Bank: I CALLED TO CLOSE MY ACCOUNT BECAUSE YOU CHARGE...
A Credit One Bank customer review by GetHuman user ~PAUL PHANHUY from November 21st, 2017
Background on ~PAUL PHANHUY's case
GetHuman: ~PAUL PHANHUY - can you tell our other Credit One Bank customers when your case took place?
~PAUL PHANHUY: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~PAUL PHANHUY a list of common Credit One Bank problems)
~PAUL PHANHUY: "Trouble Sending a Payment" was why I was trying to call.
~PAUL PHANHUY's review of Credit One Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PAUL PHANHUY: I CALLED TO CLOSE MY ACCOUNT BECAUSE YOU CHARGED THE ANNUAL FEE $***A YEAR WITH $*** CREDIT LINE LIMIT. IT IS HORRIBLE!!!
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~PAUL PHANHUY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PAUL PHANHUY: I'd give them a one out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~PAUL PHANHUY: For that I would say two out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~PAUL PHANHUY: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PAUL PHANHUY taken from his Credit One Bank customer service problem that occurred on November 15th, 2017.