Cricket Communications: I was unable to get a live agent to assist*in h...
A Cricket Communications customer review by GetHuman user ~wanda smith from November 11th, 2017
Background on ~wanda smith's case
GetHuman: ~wanda smith - can you tell our other Cricket Communications customers when your case took place?
~wanda smith: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~wanda smith a list of common Cricket Communications problems)
~wanda smith: "Cancel service" was why I was trying to call.
~wanda smith's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wanda smith: I was unable to get a live agent to assist*in helping me with deleting all text messages. The response I got from the automated system was i needed a ad number which could be texted if i did not know it. Well i can't get the text because it is full. I need the option to speak with a live agent for technical support. My account number is ***-***-XXXX.
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~wanda smith: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wanda smith: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~wanda smith: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~wanda smith: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wanda smith taken from his Cricket Communications customer service problem that occurred on November 4th, 2017.