Cricket Communications: Their broadband ***. They tell you it's unlimi...
A Cricket Communications customer review by GetHuman user ~Cricket Broadband Sux from October 31st, 2017
Background on ~Cricket Broadband Sux's case
GetHuman: ~Cricket Broadband Sux - can you tell our other Cricket Communications customers when your case took place?
~Cricket Broadband Sux: Yes. It was late at night, on October 25th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Cricket Broadband Sux a list of common Cricket Communications problems)
~Cricket Broadband Sux: "Update account information" was why I was trying to call.
~Cricket Broadband Sux's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cricket Broadband Sux: Their broadband ***. They tell you it's unlimited and after a few streaming Netflix, you're speed is anywhere from ** to **kps!! They tell you after ** days it resets but what they don't tell you is that it won't reset unless you go on vacation and don't use it anymore. BIG RIP-OFF! Customer service is in Bangalore India and it could not be worse. Asking for a manager because the reps know nothing gets you disconnected. I waited for my ** days to get my $** visa card and now I'm going back to AT&T.
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~Cricket Broadband Sux: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cricket Broadband Sux: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~Cricket Broadband Sux: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~Cricket Broadband Sux: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cricket Broadband Sux taken from his Cricket Communications customer service problem that occurred on October 25th, 2017.