I have been using DHL for over * years, I have...
A DHL customer review by GetHuman user ~bikin4fun from November 5th, 2017
Background on ~bikin4fun's case
GetHuman: ~bikin4fun - can you tell our other DHL customers when your case took place?
~bikin4fun: Yup. It was afternoon, on November 2nd.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~bikin4fun a list of common DHL problems)
~bikin4fun: "Issue with order" was why I was trying to call.
~bikin4fun's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bikin4fun: I have been using DHL for over * years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $****.** to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue?*In talking with other EX DHL
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~bikin4fun: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bikin4fun: I'd give them a two out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~bikin4fun: For that I would say three out of five.
GetHuman: And finally- any advice for other DHL customers?
~bikin4fun: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bikin4fun taken from his DHL customer service problem that occurred on November 2nd, 2017.