DISH: When we set up service the rep told us that nob...
A DISH customer review by GetHuman user ~Ashley from November 16th, 2017
Background on ~Ashley's case
GetHuman: ~Ashley - can you tell our other DISH customers when your case took place?
~Ashley: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Ashley a list of common DISH problems)
~Ashley: "Complaint" was why I was trying to call.
~Ashley's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ashley: When we set up service the rep told us that nobody could beat their deals not even direct tv. They offered us the premium channels for *yr but after the *rd month we found out that it wasn't true. When calling we were transferred ** times just to reach a rude supervisor. The supervisor said they could extend our package for * more month and nothing beyond that. We decided to take it so we could decide if we wanted to stay with dish. Next month our bill was sky high and upon calling we got the run around again just to be told that its nothing they can do. Since then my relatives and I will be taking our services to direct tv and were talking about ** homes. Rude ppl bad customer service and LIES will get this company no where but shut down.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Ashley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ashley: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Ashley: For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~Ashley: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ashley taken from his DISH customer service problem that occurred on November 9th, 2017.