Dell - Returns: I too was sent the wrong AC Adapter and they fa...
A Dell - Returns customer review by GetHuman user ~absentmindedprof7 from November 1st, 2017
Background on ~absentmindedprof7's case
GetHuman: ~absentmindedprof7 - can you tell our other Dell - Returns customers when your case took place?
~absentmindedprof7: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows ~absentmindedprof7 a list of common Dell - Returns problems)
~absentmindedprof7: "Where to buy" was why I was trying to call.
~absentmindedprof7's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~absentmindedprof7: I too was sent the wrong AC Adapter and they failed disclose that there was no cord included with this particular adapter. It took me two - one hour phone calls to get the adapter returned, and they would not simply exchange it for the correct one, I had to return it and rebuy it. I was passed around at least four times on both calls, and after an hour on the first call, I was disconnected by them during a transfer to a fifth person.
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
~absentmindedprof7: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~absentmindedprof7: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
~absentmindedprof7: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
~absentmindedprof7: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~absentmindedprof7 taken from his Dell - Returns customer service problem that occurred on October 26th, 2017.