Dell - Tech Support: A very rude man whom I could not understand. He...
A Dell - Tech Support customer review by GetHuman user ~Onelessdell customer from November 3rd, 2017
Background on ~Onelessdell customer's case
GetHuman: ~Onelessdell customer - can you tell our other Dell - Tech Support customers when your case took place?
~Onelessdell customer: Yup. It was late at night, on October 29th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Onelessdell customer a list of common Dell - Tech Support problems)
~Onelessdell customer: "Return an Order" was why I was trying to call.
~Onelessdell customer's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Onelessdell customer: A very rude man whom I could not understand. He said ' if you had put somebody on the phone who knew what they were doing it would have taken ** minutes less!' On the phone for one and half hours - not resolved. Wont ring me back for * days. Only had computer ** days!!!! USELESS!!!!!
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~Onelessdell customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Onelessdell customer: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~Onelessdell customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~Onelessdell customer: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Onelessdell customer taken from his Dell - Tech Support customer service problem that occurred on October 29th, 2017.