Delta Airlines Skymiles: I utilized the option where I enter my phone nu...
A Delta Airlines Skymiles customer review by GetHuman user ~schywllish from November 4th, 2017
Background on ~schywllish's case
GetHuman: ~schywllish - can you tell our other Delta Airlines Skymiles customers when your case took place?
~schywllish: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Delta Airlines Skymiles, and if so, how?
GetHuman: And which of these common Delta Airlines Skymiles customer issues best describes the reason you wanted to talk to them?
(Shows ~schywllish a list of common Delta Airlines Skymiles problems)
~schywllish: "Cancel flight" was why I was trying to call.
~schywllish's review of Delta Airlines Skymiles customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines Skymiles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~schywllish: I utilized the option where I enter my phone number for them to call me back whenever my turn in the que came up. They called me back and an automated system told me to "please hold." I held for **.* minutes before an actual person picked up. The original estimated hold time were I to remain on the phone and wait was ** minutes. Go figure. Some system they got there.
GetHuman: Let's quantify your experience contacting Delta Airlines Skymiles. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines Skymiles problem?
~schywllish: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~schywllish: I'd give them a two out of five on communication.
GetHuman: And what about Delta Airlines Skymiles's ability to quickly and effectively address your problem?
~schywllish: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines Skymiles customers?
~schywllish: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines Skymiles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~schywllish taken from his Delta Airlines Skymiles customer service problem that occurred on October 29th, 2017.